We love selling to countries other than the U.S.A. and will do what it takes to make it easy for you. 

PRODUCT CONFIGURATION

When you see a picture of a North American plug, you can be sure that we substitute the correct plug for your country.  If there is any doubt, we will ask you.

SHIPPING

We find that shipping by Federal Express is the most reliable fastest way to ship, however it is higher in price than US Postal Service.  So we make a judgment and pick the way that combines economy with speed.  So if you package is is less than 4 pounds we will generally ship by USPS because it usually ships for less than $50.  For long packages (each country has its own definition of “long” unfortunately) then FedEx is the only option.  However we always negotiate the best rates using their “Great Rates” program which usually safves about half.  So for example a 10 pound box measuring 60 inches going to Europe will end up costing $125 USD.

SUPPORT

We try to be always available by phone as if you are located in the U.S.A.  We respond to emails all day, generally from 9AM-11PM.
For fastest support there is the chat widget on our website which we respond to all day.
We do not have instructions translated at this time, however all our documents are available online and you can use a machine translation tool like Google Translate to do this.

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